Excess Baggage FAQ

1. Where are we located?


We're located at Check-In Area 10 on the Departures Floor of Terminal 1 Dublin Airport, County Dublin.


2. What do we do?


We ship your luggage / cargo to your destination for cheaper than the airlines.


3. Are duffel sports bags allowed to be shipped?


Duffel bags are not great for cargo and you will potentially be charged based on volume due to the shape of these bags.


4. How long will it take for my package to arrive?


It would usually take 3-4 working days from the day it is shipped out. Europe can be 1-3 days, Australia can be 4 days.


5. How should I package my goods?


It is advisable to pack your items in containers with straight/flat sides such as boxes or suitcases.


6. Do you collect or will I have to bring them over?


We offer a collection service . You can also bring it to our desk in terminal 1 Dublin Airport.


7. Do you ship electronics like big screen tvs?


Yes we do. You can get a quote/book your parcel at www.excessbaggage.ie Items that are big but light (such as TV's will generally be charged based on Volume. Is is important that we know the dimensions so that we can calculate costs accurately.


8. Can you wrap a child car seat and pram at Dublin airport?


Yes we can.


9. Do you deliver to home address?


Yes. We deliver to your home address.


10. What are your opening hours at the airport?


Our desk opening hours are 7am until 9pm every day.


11. Can I import baggage from other countries?


Unfortunately, we only perform exports from Ireland. But if you are holidaying in Europe you can now send your cargo back to Ireland from anywhere in Europe with ExcessBaggage.ie. Contact our desk or ring to avail of this offer at (01) 774 0882.


12. Do you offer wrapping service for luggage?


Yes we do.


13. How do you collect the rest of the money after deposit?


We accept cash on pickup/drop-off, you can do a transfer directly to our bank account, or we can send you a PayPal invoice in which you can pay the balance by credit/debit card (this attracts a 5% surcharge).


14. How much to have my bag / package collected from my home?


Visit www.excessbaggage.ie for a quote based on your address. Dublin, Louth, Kildare, Wicklow and Meath are 22 euro. All other Counties are 33 euro.


15. What is the minimum shipment?


20Kgs is the minimum shipment weight.


16. Do you deliver direct to the destination address or do the goods have to be picked up somewhere?


Everything needs to clear Customs. Assuming that there are no hiccups there, your items will be delivered to your address.


17. Do you supply a box or I can use my own box?


We sell boxes that are 10 euro each. if you cannot supply your own box. These boxes hold up to 20kg.


18 .Do you transport motor vehicles?


We do not ship Vehicles. We suggest that you get in contact with someone in freight in Dublin Port.


19. How much is it to send a small package?


The minimum we send is 20kg.


20. I won't be here to give you cash or my credit card on pickup. Is there a way to pay you the full amount online?


We could organise a PayPal payment . But there is a 5% merchant charge on top of that. Alternatively a bank transfer can be made direct to our bank account.


21. Can you kindly please advise on import duty tax?


If they are used, personal items that you have owned for longer than 12 months, then there should be no taxation due. If they are new you will need to contact local authorities to calculate what they would be.


22. Do you take liquids?


Yes we do.


23. Delivery to Thailand/ bangkok?


We can deliver to Thailand for €10 per kg., but you can avail of a 10% discount when you make a confirmed booking through our website. Minimum shipment is 20kgs.


24. Do you allow perfumes in shipments?


No we don't *(officially)


25. Do you do bag wrapping at the airport?


Yes we do provide this service at Dublin Airport.


26. Where do we import from?


Export only. But if you are holidaying in Europe you can now send your cargo back to Ireland from anywhere in Europe with ExcessBaggage.ie. Contact our desk or ring to avail of this offer at (01) 774 0882.


27. Are there extra costs. Customs Etc?


Customers should check with local authorities at their destination to confirm if customs/import taxes apply to the nature of the items that they are sending.


28. Is it door to door?


Yes.


29. What's the dimension restrictions. Sizes etc. Does it incur extra charges if it's bigger but not heavy?


Charge will be based on Volume for items that are large but not heavy. Please call us clarification.


30. Give a clear list of each country by continent that you deliver to?


Everywhere.


31. What airlines do we use?


We have agreements in place with all commercial airlines worldwide.


32. Do I have to fly to use the service?


No - you can send without flying. We can arrange collection from your location so you don't need to travel to our location at Dublin Airport


33. Is there a tracking system?


Yes - once your shipment has departed Ireland, you will be provided with a tracking number.


34. Price for pickup by county?


Dublin, Louth, Kildare, Wicklow and Meath are 22 euro. All other Counties are 33 euro.


35. Do we provide luggage storage?


Yes we do. Minimum of 3 days at €5 per day.